| Issue | Likely Cause | Solution | |-------|--------------|----------| | "Driver not found" on Windows 7 | Missing UVC fallback | Force install "USB Video Device" from legacy hardware list | | Green/pink tint | Auto white balance (AWB) stuck | Install Sonix driver or use OBS filter to correct color | | 1080p not available | Sensor max is 720p (interpolated) | Set resolution to 640x480 or 1280x720 for stable operation | | Microphone not working | Device has no mic | Q500 model lacks internal mic; use separate USB mic | | Random disconnection | USB power saving | Disable USB selective suspend in Power Options | | No image in Chrome/Edge | Permissions denied | Allow camera access in browser settings |

Are you having trouble with a specific during the installation, or is the device simply not showing up in your device manager?

Used for shipping labels (4x6) and barcodes. Andowl Q500 HD Webcam: A plug-and-play USB camera.